Our Understanding Of Your Needs
A massive shift has taken place in the relationship between businesses and customers
Today’s customers have more control, more options, and higher expectations than ever. They don’t tolerate scripts, queues, or robotic Q&A. They demand conversational, contextual, human interactions.
We all love and value our customers, but the way we have been interacting with them hasn’t been good enough.
Today’s most successful businesses have found out that happy customers are the secret to growth. They buy more, stay longer, refer their friends, and tell the world about you.
It’s time we stop viewing customer service as a sunk cost and start seizing it as an opportunity. To make this a reality, you need to take a proactive approach to helping your customers—and you need software that makes it easy
Get customer feedback and gain unique customer understanding that help grow your business.
Zenter Intelligence tools help you understand your customers so you can improve their experience and identify value points for
happy customers so you can replicate their experiences.
When you identify customers who are happy and eager topromote your business, turn their stories into social proof by asking them for the right type of marketable content. You can build workflows that make it easy for them to transit from being customers to marketers of your business
Deliver organized customer service and help customers faster with automated and self service solutions.
Customers don’t care about the internal structure of your company. They just want help. When your teams are cutoff from each other, you create friction and confusion for your customers. With the Zenter tools, you can finally build a frictionless customer experience.
This starts with the Conversations inbox, which brings all your communication channels —SMS inboxes, live chat, forms, Facebook messenger, and more—together into one universal inbox
Each conversation is enriched by the Zenter Communication and Collaboration Tools, so you have contextual information about the customer’s history with your company. For many of today’s customers, the best service experience is to get out of their way and help them help themselves. Zenter’s tools
are designed to make it easy for customers to solve their own problems.
